SHIPPING POLICY

Last Updated: June 22, 2026

Thank you for shopping with Soul Aurum. Each order is carefully prepared and packaged with attention to quality and detail.

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PROCESSING TIME

Most orders are processed within 2–5 business days. During product launches, holidays, or periods of high demand, processing times may be slightly longer.

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SHIPPING METHODS

Orders are shipped through trusted carriers selected at checkout. Delivery times vary by destination, carrier, and shipping method selected. Tracking information will be sent once your order has shipped

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SHIPPING DESTINATIONS

We currently ship within the United States. International shipping may become available in the future.

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INCORRECT SHIPPING INFORMATION

Please ensure your shipping address is accurate before placing your order. Soul Aurum is not responsible for delays or delivery issues caused by incorrect addresses provided by customers.

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LOST OR DELAYED PACKAGES

Once a package has been transferred to the shipping carrier, delivery timing is outside our control. If your package appears lost or significantly delayed, please contact the carrier first using your tracking information. If additional assistance is needed, contact us at support@soulaurum.com

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DAMAGED ORDERS

If your order arrives damaged, please contact us within 7 days of delivery and include photographs of the damaged item and packaging. We will review the situation and work toward a fair resolution.

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CONTACT US

For shipping questions, please contact:

support@soulaurum.com