_edited_edited.png)
PRIVACY POLICY
Last updated 6/22/26
Soul Aurum values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase from our store, sign up for emails, contact us, or interact with our services.
Information we collect
We may collect personal information you voluntarily provide, including your name, email address, shipping address, billing address, phone number, order details, and messages sent through our contact forms.
When you make a purchase, payment information is processed securely through our payment processors. Soul Aurum does not directly store your full payment card information.
We may also collect basic technical information automatically, such as your browser type, device information, IP address, pages visited, and website usage activity through cookies, analytics, and Wix website tools.
How we use your information
We use your information to:
-
Process and fulfill orders
-
Send order confirmations and shipping updates
-
Respond to customer service requests
-
Manage customer accounts
-
Send newsletters, promotions, and updates if you subscribe
-
Improve our website, products, and customer experience
-
Help prevent fraud, abuse, or unauthorized activity
-
Comply with legal, tax, and business recordkeeping obligations
Email marketing
If you sign up for our newsletter or promotional emails, we may use your email address to send product updates, special offers, educational content, and brand news.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at support@soulaurum.com.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to help the site function properly, remember preferences, support shopping cart and checkout features, improve security, analyze website performance, and understand how visitors use our site.Some cookies are essential for the website to work. Other cookies may be used for analytics, marketing, or performance tracking depending on the tools and apps connected to our Wix website.You can adjust cookie settings through your browser or device settings. Disabling cookies may affect certain website features, including cart, checkout, login, or account functions.
Third-Party Services
We may share limited information with trusted third-party service providers only as needed to operate our business. These may include:
-
Wix, our website and ecommerce platform
-
Payment processors
-
Shipping and fulfillment services
-
Email marketing tools
-
Analytics tools
-
Customer service or business management tools
These providers may process information according to their own privacy policies and security practices.
How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no website, online service, or electronic storage system can be guaranteed to be completely secure.
Sharing your information
We do not sell your personal information.
We may share your information only when necessary to provide our services, fulfill orders, comply with legal obligations, protect our rights, prevent fraud, or operate our business through trusted service providers.
Children's privacy
Our website and products are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
Your choices
You may contact us to request access, correction, or deletion of your personal information, subject to legal, business, or order recordkeeping requirements.
You may also unsubscribe from marketing emails at any time.
U.S. Customers
Soul Aurum currently sells within the United States. If our sales area expands in the future, this Privacy Policy may be updated to reflect additional privacy requirements.
Policy updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Soul Aurum
Email: support@soulaurum.com