REFUND POLICY
Last updated June 2026

Thank you for shopping with Soul Aurum. Because our products are personal care items, we do not accept returns or exchanges unless there is an issue with the order.

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NO RETURNS OR EXCHANGES
Due to the nature of skincare and personal care products, all sales are final. We cannot accept returns or exchanges for reasons such as preference, scent, texture, change of mind, or skin sensitivity.

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DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@soulaurum.com.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

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REFUNDS OR REPLACEMENTS
If your claim is approved, we may offer a replacement, store credit, or refund depending on the situation.

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SHIPPING FEES
Shipping fees are non-refundable unless the issue was caused by an error on our part.

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CONTACT US
For refund questions, contact us at support@soulaurum.com.